FAQ
Where do you ship?
We currently ship within the U.S. and Puerto Rico.
How long does shipping take?
Please allow 2-7 business days for production before shipping. You’ll receive a tracking number via email once your order ships. Delivery times vary based on location:
- U.S. & Puerto Rico: 5-7 business days after production
- International: Coming soon!
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and order size.
What is your return policy?
We accept returns within 15 days of purchase date. If you have an issue, please email us at solynieve.shop@gmail.com.
What materials do you use?
We focus on quality, natural materials. Our jewelry is made with genuine natural stones, each one unique in color, texture, and character. Our clothing is made with high-quality fabrics such as cotton and other durable materials chosen for comfort, longevity, and everyday wear.
How should I care for my jewelry?
To keep your jewelry looking its best, we recommend removing it before swimming, showering, exercising, or applying lotions and perfumes. Store pieces in a dry place when not in use. Because our jewelry is made with natural stones, slight variations in color and texture are part of what makes each piece unique.
How should I wash or care for clothing?
For best results, we recommend washing clothing in cold water with similar colors and using a gentle cycle. Hang dry or tumble dry on low to help preserve the fabric and shape. Specific care instructions may vary slightly by item, so always check the garment label when available.